Refund policy
Refund Policy – Complex Audio
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Eligibility for Refunds
- Items must be returned within 30 days of delivery
- Items must be in original, unused condition with all original packaging
- Proof of purchase (order number or receipt) is required
Non-Refundable Items
- Items that have been used, damaged, or modified
- Items returned without original packaging
- Gift cards
How to Request a Refund
- Contact our support team at support@complexaudio.com with your order number
- Our team will review your request within 24 hours
- If approved, you will receive return shipping instructions
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Refund Method Refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Exchanges If you received a defective or incorrect item, we will send a replacement at no additional cost. Contact us at support@complexaudio.com and we'll make it right.