Shipping policy
Shipping Policy – Complex Audio
At Complex Audio, we are committed to getting your order to you as quickly and safely as possible.
Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Times
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order by 12pm)
Shipping Rates
- Standard Shipping: Free on orders over $50
- Express Shipping: $9.99
- Overnight Shipping: $19.99
International Shipping We ship worldwide. International orders typically arrive within 7–14 business days depending on destination and customs processing. International customers are responsible for any customs duties or import taxes.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can track your order at any time using the link provided.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact our support team at support@complexaudio.com within 7 days of the expected delivery date and we will resolve the issue promptly.